Refund policy

Before you read the return policy, please read this note on personalized products from Map Threads:

Before you read our return policy, we'd like you to understand that Map Threads is a print-on-demand service that uses Printify vendors to carefully print your custom map design on products that we've chosen as offered by Printify vendors. Print areas and orientations presented on screen and at check-out do not always represent how an item will appear in-person when received. Personalization previews on product mock-ups are meant to provide you with the best possible approximation of how the product will appear when received. Personalization previews are not intended to display exactly how your customized product will appear when you receive it. By nature of print-on-demand services, print orientations and appearances will have slight variations between iterations. No two products will be exactly the same even if two of the same personalized designs and products are ordered. Be sure to carefully preview your design's color combinations and orientation prior to placing your order.

Our refund and return policies are the same as Printify's. Your customized map product is printed, packaged, and shipped by a Printify vendor. Please see more details below:

Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply change your mind.

However, in case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the “Submit issue” form and provide a clear photo showing the issue.

Note:
Refunds are issued to your Printify account balance. You can withdraw this amount to transfer it back to the original payment method. However, if your selected billing currency is not United States Dollar (USD), please note that the refund will be returned directly to the original payment source. If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note that Printify will not be held responsible and will not offer reprints or refunds if you ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.